Appointment Booking FAQs
A: Please keep in mind these are approximate booking times (last updated April 2025):
- Male Cats: 2 months
- Female Cats: 9 months
- Small Dogs: 1-3 months (males) / 17 months (females)
- Medium – XL Dogs: 10 months ( males )/ 17 months (females)
A: Yes! Our cancellation list is reserved for clients with a confirmed and paid appointment. Please submit an appointment request form. Upon confirming your appointment, an invoice will be emailed to you. Once payment has been received, you will be added to the cancellation list and we’ll be in touch if an earlier appointment becomes available.
A: It is required that your pet be a minimum of 4 months of age and weigh a minimum of 2kgs (4.4lbs). Your pet must be less than 7 years of age at the time of surgery.
A: We book our appointments Mondays, Tuesdays & Thursdays, We are NOT open to the public Wednesdays & Fridays.
A: Drop off is in the morning and pickup is same day, in the afternoon. No overnight stay. Exact drop off and pick up times will be provided upon appointment confirmation booking.
A: Our policy is to wait 3 months from the start of your dog’s heat before she will be eligible for surgery. Please keep us up to date on your pet’s heat cycle so we can ensure she is booked in appropriately. We can proceed with surgery for female cats in heat.
A: Yes! Due to the nature of our clinic, we only provide services for healthy animals. We need to know well in advance of all medications or health concerns for your pet to confirm their eligibility for surgery. This includes your pet being overweight or obese.
A: Please reply to any email or text message we have sent you indicating you no longer require the appointment or need to reschedule and we will assist you!
No. Appointments are non- transferrable: Your pet’s appointment has been specifically scheduled based on the information that you provided on the appointment request form. Requests to switch the appointment to an alternate pet will be denied. Additional appointment requests must be submitted on the website.
Payment and Add-On FAQs
A: Payment for male & female cats is due at the time of booking. For all other appointments, payment for your pet’s surgery is due in full 2 weeks prior to the surgery date. An invoice for the surgery fee and a link to our additional services page will be sent to your provided email upon confirmation of your pet’s appointment. We do NOT accept payment for surgery on the day of your appointment.
A: An email was sent to you upon appointment confirmation titled Invoice, Cancellation List & Add-Ons. This email includes a link to your invoice where you can make your payment online. If your invoice link is missing or expired, please reply to the email letting us know and we will resend it. If you are unable to complete payment online, payment can also be made in person at the clinic during office hours (Mon, Tues, Thurs, Fri: 9am-3pm). We do not accept e-transfer or payment over the phone.
A: If you adopted your pet from the Niagara or Fort Erie SPCA, the cost of your pet’s surgery is covered through your adoption agreement therefore an invoice link will not be provided. Please disregard any payment reminders.
A: No, take-home pain medication is included in the cost of the surgery.
A: No, we do not require or provide bloodwork. If you wish to have bloodwork done prior to surgery, please do so with your regular vet and send us the results via email: info@spayneuterclinicwelland.com for review.
A: An e-collar (head cone) or alternative (onesie) will help to prevent your pet from licking its incision after surgery and avoid possible complications such as infection. It is recommended that your pet wear an e-collar (cone) or alternative for 14 days post surgery.
A: Microchips are a one-time, permanent form of identification. We recommend microchipping your pet as an important aid in getting your lost pet back home to you. Collars can break, tags can be lost and tattoos can become hard to read. This is not a tracking device but a form of identification. For more information, go to: https://www.24petwatch.com/lost-pet-services/why-microchip
A: Although not mandatory for surgery, we recommend that all pets be up to date with vaccinations. Immunizing your pet is an important procedure that, in most cases, will provide protection against an illness that may be life threatening. Failure to vaccinate could result in your pet contracting a serious preventable disease.
A: We offer a one time dose of Advantage II : Flea Treatment. This application will help eliminate current flea infestation and prevent fleas for up to 30 days for the treated pet. A prevention program should be established with your regular veterinarian for continued treatment and for any other pets in your home.
A: No, we only offer these as an add-on with surgery.
Other FAQs
A: Yes, please submit separate appointment request forms for each pet that you want to spay/neuter.
A: No, we strictly offer spay/neuter services for cats and dogs.
A: No, we do not.
A: No, we do not. We are strictly a spay/neuter clinic.
