Appointment Booking FAQs

Q: What are the current wait times?

A: We typically book appointments 1-2 months in advance for cats, and 2-3 months in advance for dogs.
 
Q: How old does my pet need to be to have the surgery?
A: It is required that your pet be a minimum of 16 weeks of age and weigh a minimum of 2kgs (4.4lbs).
 
Q: Which days do you take appointments?
A: We book our appointments Mondays through Fridays, excluding Wednesdays.
 
Q: How long will my pet be in the clinic?
A: Drop off time is 8am for dogs and 8:15am for cats. Pick up is at 4pm for all, same day.
 
Q: How long after my female dog’s heat can she have surgery?
A: Our policy is to wait 4 months from the start of your dog’s heat before she will be eligible for surgery. 
 
Q: Do you have a cancellation list?
A: Yes! If you’d like to be placed on the cancellation list, please indicate this on your appointment booking form and we will be in touch if an appointment becomes available sooner.
 

Payment and Add-On FAQs

Q: Is pain medication an extra charge?

A: No, take-home pain medication is included in the cost of the surgery.

 
Q: Does my pet really need a head cone?
A: An e-collar (head cone) will help to prevent your pet from licking its incision after surgery and avoid possible complications such as infection. It is recommended that your pet wear an e-collar (cone) for 14 days post surgery.
 
Q: What is a microchip?
A: Microchips are a one-time, permanent form of identification. We recommend microchipping your pet as an important aid in getting your lost pet back home to you. Collars can break, tags can be lost and tattoos can become hard to read. This is not a tracking device but a form of identification. For more information, go to: https://www.24petwatch.com/lost-pet-services/why-microchip
 
Q: Does my pet need to be up to date on vaccinations to come in for surgery?
A: Although not mandatory for surgery, we recommend that all pets be up to date with vaccinations. Immunizing your pet is an important procedure that, in most cases, will provide protection against an illness that may be life threatening.  Failure to vaccinate could result in your pet contracting a serious preventable disease.
 
Q: What is the flea treatment you offer?
A: We offer a one time dose of Advantage II : Flea Treatment. This application will help eliminate current flea infestation and prevent fleas for up to 30 days for the treated pet. A prevention program should be established with your regular veterinarian for continued treatment and for any other pets in your home.
 
Q: Can I bring another pet for just vaccinations or flea treatment?
A: No, we only offer these as an add-on to surgery.
 
Q: How do I pay my deposit? Can I pay in full?
A:Your deposit can be paid online with a credit card at https://payment.spayneuterclinicwelland.com/surgery-depositYou can also stop in at the clinic Monday through Friday, between 9:30am and 3:30pm to pay via Cash, Interac Debit, Visa or Mastercard. If you wish to pay in full prior to your appointment, please contact the clinic at 289-820-9651 to pay by credit card or stop by during business hours.
 

Other FAQs

Q: Do you offer spay/neuter services for rabbits?
A: No, we strictly offer spay/neuter services for cats and dogs.
 
Q: Do you offer transportation or boarding services?
A: No, we do not.